Effective from: 2026.10.01.
Website: www.pszichopaletta.hu
1. Purpose and scope of the General Terms and Conditions
These General Terms and Conditions (hereinafter: Terms and Conditions) on the PszichoPaletta website (www.pszichopaletta.hu, hereinafter referred to as: Website) apply to the sale of products and digital content via the online shop, as well as to the electronic purchase of tickets for PszichoSzalon events.
The scope of these General Terms and Conditions extends in particular to the following products:
- original works of fine art, in particular paintings and prints;
- psychological and creative tools;
- cards;
- workbooks;
- PDFs and other downloadable digital products;
- audio recordings and other digital content;
- souvenirs;
- For e-tickets to PsychoSalon events.
The Service Provider is entitled to amend or expand the product range.
These General Terms and Conditions do not cover the Service Provider’s psychological consultations, therapeutic activities, psychological services or other professional activities.
Purchases made via the Website are currently intended for natural persons who are classified as consumers.
2. The Service Provider’s details
Name of service provider: Bernadett Ildikó Takács
Legal form: sole trader
Registered office: 1025 Budapest, 66/C Nagybányai út.
Registration number: 587228839
Tax registration number: 48287991-1-41
Registration authority: National Tax and Customs Administration (NAV)
Email: info@pszichopaletta.hu
Telephone number: +36 30 3570235
Website: www.pszichopaletta.hu
The technical development of the Website, its hosting services and part of the associated electronic infrastructure are provided by a company under contract with the Service Provider VITAREX STUDIO Ltd. ensures.
Registered office: 1016 Budapest, 17 Aladár Street, Ground Floor, Flat 1.
Email: vitarex@vitarex.hu
Telephone: +36 1 3851949
The website runs on WordPress and WooCommerce; the contact form is provided by Fluent Forms.
Details of other service providers and data processors involved in the processing of personal data can be found at the In the Data Protection Notice can be found.
3. Definitions
Service provider: the sole trader specified in these General Terms and Conditions.
Customer: a natural person who purchases a product or an electronic ticket on the Website.
Consumer: a consumer as defined in the Civil Code.
Product: a physical or digital product sold on the Website.
Digital product: digital content not supplied on a physical medium, in particular PDF files, digital workbooks, audio material or other electronic content.
PsychoSalon ticket: An electronic ticket valid for a specific date and venue, entitling the holder to attend an event.
4. Acceptance of the General Terms and Conditions
A condition of making a purchase on the Website is that you have read and accepted the General Terms and Conditions.
Before finalising their order, the Customer is entitled to read, save and print the General Terms and Conditions.
Acceptance of the General Terms and Conditions takes place before the order is finalised, by ticking the relevant box.
The General Terms and Conditions are available on the Website at all times.
5. Products available on the Website
On the Website, the Service Provider sells products that it has manufactured itself, or that it owns and distributes.
The name, key features, price and other information required for purchasing each product are set out on the relevant product page.
5.1. Original works of art
The paintings, prints and other original works of art featured on the website are unique works of art.
There is only one copy of a given original work; therefore, once it has been purchased, that same original work cannot be sold to another buyer.
The works may be published under the Service Provider’s own name, as well as on the PszichoPaletta and NadettArtist platforms.
The photographs depict the artworks as accurately as possible; however, due to the screen and other technical factors, there may be differences between the colours displayed and the actual colours of the artwork.
The price shown on the website is the purchase price of the painting.
The Service Provider does not currently accept commissions for bespoke paintings.
5.2. Physical, psychological and creative products
These may include, in particular, psychological and creative cards, workbooks, other printed materials and souvenirs.
5.3. Digital products
Digital products include, in particular, PDFs, digital workbooks, downloadable psychological tools, audio materials and other electronic content.
The digital product is not supplied on a physical data carrier. Access or download is granted following successful payment via the Website or via a link sent to the email address provided by the Customer.
6. Copyright and terms of use
The original text, images, graphics, audio and other creative content featured on the Website, as well as the original products sold, may be protected by copyright.
The purchase of the product does not in itself constitute a transfer of copyright or economic rights.
The Customer is entitled to use the purchased product for its intended purpose and for their own use. Without the Service Provider’s prior written consent, the product or its contents may not, in particular, be copied, reproduced, resold, distributed, adapted or made available to third parties without authorisation.
The making of copies for personal use, as permitted by law, does not constitute unauthorised use.
6.1. Paintings
Physical ownership of the original painting shall pass to the Buyer upon full payment of the purchase price and handover of the artwork.
The copyright in the painting and the associated economic rights shall remain with the Service Provider.
In particular, the Customer may not produce or sell any commercial reproductions of the painting, nor may they use an image of the painting as part of a standalone commercial product without the Service Provider’s permission.
6.2. Digital and physical psychological products
Unless otherwise authorised in writing, the psychological and creative products purchased are intended for personal use.
The products must not be used without authorisation for resale to third parties, for making them publicly available, for commercial distribution, for use as one’s own product, or for use in mass education, training or business purposes.
7. Prices
The prices shown on the Website are in forints or, where indicated, in euros.
Tax status: is automatically tax-exempt.
The amount payable comprises the price of the product and – where applicable – the delivery charge and any other costs agreed in advance.
The Service Provider is entitled to amend the prices of its products. For contracts already concluded, the price valid at the time the contract was concluded shall apply.
Specialised transport of paintings
The purchase price of paintings and other works of art requiring special delivery is the price shown on the Website.
The method and cost of delivery are subject to individual agreement, taking into account the nature and size of the product. The Service Provider shall agree the specific delivery terms and charges with the Customer prior to fulfilling the order.
Preliminary information on this matter is provided on the product page for the painting.
8. Special offers and discounts
The Service Provider may, from time to time, offer promotions, discounts and discount codes.
The terms and conditions, duration and any restrictions of the promotion in question are set out in the information relating to the promotion.
Unless otherwise specified, discounts cannot be combined.
The Service Provider does not currently sell gift vouchers.
9. The ordering process
You can shop in the online shop without registering.
The main steps in the purchasing process:
- selecting the product;
- add to basket;
- providing the necessary customer, invoicing and delivery details;
- selecting the available delivery and payment methods;
- acceptance of the General Terms and Conditions;
- checking the order details and correcting them where necessary;
- finalising the order;
- payment;
- confirmation and fulfilment of the order.
Submitting an order constitutes an obligation to pay.
In the case of paintings, the order shall be deemed to be an offer made to the Service Provider; the provisions of Clause 10 shall govern the conclusion of the contract and the specific delivery.
10. The conclusion of the contract
An order submitted by the Customer constitutes an electronic offer to enter into a contract.
The Service Provider will confirm receipt of the order electronically.
An automatic confirmation does not in itself necessarily constitute acceptance of the order; the contract is formed upon the Service Provider’s declaration of acceptance.
In the case of bespoke deliveries of paintings, the Service Provider shall accept the order once the delivery terms have been agreed. If no agreement is reached on the terms of the bespoke delivery, the Service Provider shall not be obliged to commence fulfilment of the order and shall settle the purchase price already paid in accordance with the law.
The language of the contract is Hungarian.
The contract is concluded electronically; the order and its confirmation are accessible and can be retained electronically.
11. Pay
The payment methods available on the website are set out in the information displayed during the ordering process.
In the case of online credit card payments, the payment service provider is:
Barion Payment Ltd.
Registered office: 1083 Budapest, 44–46 Bókay János Street, Block C5, 8th floor.
Email: compliance@barion.com
Telephone: +36 30 2704131
Details of data processing relating to pay are set out in the Data Processing Notice.
12. Invoicing
The Service Provider shall issue an invoice or other receipt in accordance with the relevant legislation.
Invoicing is currently carried out via the NAV Online Invoicing system.
The Customer is obliged to provide the details required for invoicing accurately.
13. Delivery of physical goods
Physical products are delivered by a parcel service or other means of transport appropriate to the nature and size of the product.
The Customer will be informed of the currently available delivery methods and their charges before placing an order.
The transport of paintings and other large or fragile works of art is arranged on a case-by-case basis.
The Service Provider shall hand over the paintings for dispatch in packaging appropriate to the nature and size of the artwork.
The Customer should report any damage occurring during delivery to the Service Provider as soon as possible, and it is advisable to take photographs of the damaged product and packaging.
There are no delivery charges for digital products.
14. International delivery
Delivery to an address abroad is possible by individual arrangement.
In the case of destinations outside the European Union, any customs duties, import taxes and other official charges that may arise in the destination country may be borne by the Customer.
The tax and invoicing conditions for sales abroad must be determined in accordance with the legislation in force at any given time.
15. Deadline for completion
The estimated fulfilment and delivery times for physical products are set out on the product page or in the information displayed during the ordering process.
In the case of products requiring special delivery or packaging, the delivery time may vary; the Customer will be duly informed of this.
If performance is delayed for reasons that could not have been foreseen, the Service Provider shall inform the Customer.
16. Supply of digital products
Digital products are supplied electronically.
Once payment has been successfully processed, the Customer will receive an access link or a download link at the email address provided, or the product will become available on the Website.
The download terms and conditions and the duration of access for the relevant digital product are set out on the product page or in the information displayed during the ordering process.
The Customer must provide the correct email address required for access.
It is the Customer’s responsibility to ensure that the technical requirements for using the digital product – in particular, a suitable device, software and internet connection – are met.
17. Right of withdrawal for physical goods
The consumer is entitled to a 14-day right of withdrawal without giving any reason, provided that the conditions set out in the legislation are met.
In the case of a physical product, the time limit is, as a general rule, calculated from the date of receipt of the product. In the case of multiple products or deliveries made at different times, the specific rules laid down in the relevant legislation apply.
The Customer may also indicate their intention to withdraw from the contract by using the online withdrawal function available under the „Withdrawal from the contract” menu item on the Website.
In the event of a valid withdrawal, the Service Provider shall refund the amount paid by the consumer in accordance with the relevant legislation.
As a general rule, the direct costs of returning the product are borne by the consumer, unless otherwise provided for by law or by the Service Provider.
The consumer is liable for any reduction in the value of the product if they have used it beyond what is necessary to assess it for the purposes of exercising their right of withdrawal.
18. Exceptions to the right of withdrawal
The consumer’s right of withdrawal may not be exercised in the cases specified in the relevant legislation.
This could include, in particular:
- a product manufactured in accordance with the consumer’s instructions or at their express request, or a product made to their specifications;
- digital content supplied on a non-tangible medium, where the performance of the contract has begun with the consumer’s express prior consent and the consumer has acknowledged the loss of the right of withdrawal;
- a leisure service available at a specific time or for a specific period.
The Customer may familiarise themselves with the cancellation terms and conditions relating to the specific product or service before making a purchase.
19. Digital products and the loss of the right of withdrawal
The Service Provider shall only commence the supply of the digital product before the expiry of the 14-day withdrawal period with the consumer’s express prior consent.
When purchasing a digital product, a separate statement appears for the Customer:
„I request immediate delivery of the digital product, and I acknowledge that by doing so I forfeit my 14-day right of withdrawal.”
Accordingly, the Service Provider will only grant access to the digital content once the necessary consent has been given.
Confirmation of the consent and the information regarding the loss of the right of withdrawal will also be provided electronically.
20th PszichoSzalon: electronic tickets
Electronic tickets are available for PszichoSzalon events.
The ticket will be sent electronically to the email address provided by the Customer and may include, amongst other things, the name, date, venue and the identification number or QR code required for entry.
A PszichoSzalon ticket valid for a specific date or period relates to a leisure service; therefore, in accordance with the law, the consumer is generally not entitled to the 14-day right of withdrawal without giving a reason.
The terms and conditions governing the transfer or resale of tickets may be set out in the information relating to the event in question.
In the event that an event is cancelled or rescheduled, the Service Provider shall inform the Customers concerned and shall act in accordance with the relevant legislation and the terms and conditions applicable to the event in question.
21. Photographs and video recordings at events
Photographs and video recordings may be taken at PszichoSzalon events for documentation and communication purposes.
The footage consists primarily of general shots of the event and its atmosphere, showing the event as a whole, the venue, the speaker or performer, the stage, the audience, the atmosphere of the event, and any programmes associated with it.
The recordings may be published, in particular, on the PszichoPaletta website, on its social media platforms and video-sharing channels, as well as in the communications and promotional materials of PszichoSzalon and PszichoPaletta.
When filming, we endeavour to ensure that participants are not portrayed as individual protagonists, but as part of the event as a whole.
If we wish to feature a participant individually and prominently – for example, in a portrait photograph, an interview, a separate video recording or personalised marketing content – we will seek the data subject’s separate, explicit consent for this. Such individual consent is not part of general admission to the event.
Participants will be provided with appropriate information regarding photography and filming when purchasing tickets and at the venue; we will clearly indicate that photographs and video recordings are being taken.
Detailed information on data protection relating to the processing of photographs and video recordings is set out in PszichoPaletta’s Data Protection Notice.
22. Warranty for defects and guarantee
The Service Provider shall be liable for defective performance in accordance with the rules on the warranty of quality set out in the Civil Code and other relevant legislation.
In the event of defective performance, the consumer may exercise the rights set out in the relevant legislation.
A consumer may not make a claim for defective performance on the grounds of a defect of which they were aware at the time the contract was concluded or of which they ought to have been aware.
The characteristics inherent in the unique, hand-crafted nature of the paintings do not in themselves constitute a failure to perform.
Any discrepancy between the colours displayed on a screen, monitor or other technical device and the actual colours of the painting, arising from the technical display, does not in itself constitute a breach of contract.
The Service Provider applies the statutory provisions relating to the statutory warranty to those products for which it is required to do so.
23. Complaints Handling
Customers may lodge a complaint using the contact details below:
Email: info@pszichopaletta.hu
Postal address: 1025 Budapest, 66/C Nagybányai út.
Telephone: +36 30 3570235
The Service Provider handles complaints in accordance with the relevant consumer protection legislation and informs the Customer within the time limit specified in the legislation.
The Service Provider shall retain documents relating to complaints for the period specified by law.
24. Conciliation Board
A consumer may turn to a conciliation body with a view to resolving a consumer dispute out of court.
Information on the current jurisdiction and contact details of the conciliation bodies is provided by the National Authority for Trade and Consumer Protection.
The Service Provider shall act in accordance with the legislation in force at any given time in proceedings before the conciliation board.
The relevant authority based on the Service Provider’s registered office:
Budapest Conciliation Board
Registered office: 99 Krisztina Boulevard, Budapest 1016.
Telephone: +36 1 488 2186
Email: bekelteto.testulet@bkik.hu
25. Use of the Website and psychological content
The text, images, graphics, audio and other content on this website may be protected by copyright or other legal rights.
Unauthorised copying, reproduction, commercial use, resale or any other unlawful use of these materials is prohibited.
The psychological, self-awareness and educational content published on the Website is intended to provide general information. It does not constitute personalised psychological counselling, psychotherapy, diagnostic services or healthcare.
The use of the psychological and self-awareness tools sold on this website is not a substitute for individual psychological or specialist healthcare.
26. Data processing, newsletters and external services
The Service Provider processes personal data in accordance with the relevant data protection legislation.
The detailed rules governing data processing are available on the Website at all times Privacy Notice contains.
Subscribing to the newsletter is voluntary and is not a prerequisite for making a purchase in the online shop. Recipients can unsubscribe from the newsletter at any time, easily and free of charge.
Content from external services may also appear in certain sections of the Website. The data processing of such content is governed by the relevant service provider’s own rules.
Detailed information on the data controllers, data processors and external service providers used on the Website can be found in the Privacy Policy and – where relevant – in the Cookie Policy.
27. Amendments to the General Terms and Conditions
The Service Provider is entitled to amend the General Terms and Conditions.
The amended General Terms and Conditions shall come into force upon publication on the Website, at the time specified therein.
The amendment shall not apply to contracts already concluded to the detriment of the Customer, unless permitted by law.
The current Terms and Conditions are available on the Website.
28. Governing law
In matters not governed by these General Terms and Conditions, Hungarian law shall apply, in particular
- Act V of 2013 on the Civil Code;
- Act CLV of 1997 on consumer protection;
- the legislation currently in force relating to e-commerce;
- the legislation currently in force concerning the detailed rules governing contracts between consumers and businesses;
- the legislation currently in force relating to digital content and digital services;
- as well as other applicable consumer protection and data protection legislation
The provisions thereof shall apply.
These General Terms and Conditions do not restrict the mandatory consumer protection provisions to which the consumer is entitled by law.
29. Entry into force
These General Terms and Conditions On 1 October 2026 come into force.
PsychoPalette
Bernadett Ildikó Takács
sole trader